SHIPPING IS ALWAYS FREE AT UNESSA MATTRESS!

Terms and Conditions

 

Buying from Unessa Mattress

We are only able to drop ship merchandise in the contiguous USA. We are unable to ship to PO Boxes and APOs. 

Standard Forms of Payment for "ONLINE" transactions

All online orders must be paid in full at the time of purchase.

The standard forms of payment for online orders are PayPal, Visa, MasterCard, American Express, and Discover.

 

 

 

Pricing and Other Errors

Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior to you completing your order.

While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. Hey...we're human.

In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.

 

 

 

Product Availability

Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. 

 

 

 

Product Information and Assembly Instructions

If you need more information than what is provided in the Product Description, we will be happy to answer all of your questions if we can.

 

Refunds and Returns

Should you wish to cancel your order, please refer to the following policies:

Refunds "prior" to delivery or pick up

 

ALL SALES ARE FINAL. NO RETURNS, REFUNDS, OR EXCHANGES. NO EXCEPTIONS. 

 

 

 

 



Currently, we are only able to ship furniture to the contiguous USA. We cannot ship to PO Boxes or APOs. Sorry about that. 

 

 

 

 

 

Reporting Damages/Defects

 

Delivered Items

If, during delivery, your merchandise or property has been damaged, refuse the delivery and you must notify me within 7 days of the date of delivery.

 

 

 

 

Warranty Programs and Repair Service

To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.

One (1) Year Warranty

 

    • Warranty coverage does not apply to items that have been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product. 
    • I will issue an online CREDIT towards new merchandise.
    • "AS-IS" items carry no warranty and the sale is final (except where prohibited by law). 
    • For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.

 

 

Accessory purchase warranty

Accessory items are warranted for a period of 90 days.

 

 

 

 

 

 

Guarantee of Fabrics

  • Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise. 

 

 

 

 

 

 

Mattress Warranty Programs

Your warranty is specific to the brand of mattress and/or box spring you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.

 

 

 

 

 

 

 

 

 

Store Policies

 

Refunds and Returns

  • ALL SALES ARE FINAL. NO RFUNDS, RETURNS OR EXCHANGS. NO EXCEPTIONS.

 

 

 

Online Only Purchases

  • Online Only purchases must be paid for in full at the time of sale.
    • If you cancel the Online Only purchase, you agree that Unessa Mattress, LLC shall retain up to thirty percent (30%) of the purchase price as compensation for the manufacturing, handling, and inventory costs related to the order.

 

 

 

Commercial Sales

The use of a product other than for household purposes voids all warranties.

 

We Respect Your Privacy

Last Updated December, 2021

We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!

 

The information gathered on this site, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but we make clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately. 

We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

As a registered user, you may occasionally receive emails from us, including:

• Newsletters. 

• Special Offers. 

• When you place an order with us online, you will also receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences. 

Should you no longer wish to receive these emails, you may "opt out" at any time by emailing us at gene@thesleepstationKY.com. Alternatively, you may mail your request to Unessa Mattress, LLC, 3900 Shelbyville Road, #14, Louisville, KY 40207 Attention: Privacy. 

 

Secure Shopping

 

 

We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us. 


Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We are so confident in our systems that we ensure 100% safety in the transactions you make with us.* 

*In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, gsteinfurniturecompany.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at gsteinfurniturecompany.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.

 

 

User Submissions and Consent, Waiver & Release

  • You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #thesleepstationky or other Unessa Mattress, LLC brand hashtags, you grant to Unessa Mattress, LLC (and it’s employees and agents) its third-­-party service providers who provide content management services, and its retail partners (collectively, the “Licensed Parties”) the perpetual, unrestricted, irrevocable, royalty-free, fully-paid, non-exclusive, world-wide, transferable right to use, reproduce, publish, exhibit, distribute, and/or transmit your #thesleepstationky-tagged User Submissions in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on their webpages, social media (such as Facebook, Twitter, Instagram, Pinterest and all other social media platforms) pages operated by Unessa Mattress, LLC and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. Unessa Mattress, LLC may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant to the Licensed Parties the rights granted herein; (iii) you are at least 18 years of age, and (iv) the Licensed Parties’ use of your User Submissions as described herein will not violate the rights of any third party or any law. You waive the right to claim any damages whatsoever, including but not limited to punitive, consequential, direct or indirect damages. You hereby release, discharge and agree to hold Unessa Mattress, LLC, the Licensed Parties, and any person acting on Unessa Mattress, LLC or their behalf harmless from any and all liability related in any way to the Licensed Parties’ use, commercial or otherwise, of your User Submissions.